STORE POLICY

SITE OPERATOR

SITE OPERATOR:

The Site is operated by EXRO SAS

About the Virtual Store

• The sale between the client and THE COMPANY will begin at the time the purchase is approved by the client.

• The products offered through THE COMPANY's virtual store are only available to customers who, according to current Colombian legislation, are legally capable of contracting; Users who do not have it should abstain.

• To proceed with a purchase, the customer understands and accepts that they must register and create their account, as an essential condition to be able to purchase products; For this, you must provide personal data that corresponds to true, verifiable and current information, required by the portal, for commercial, statistical and promotional use and processing purposes, which are updated whenever required.

• Maintaining the confidentiality of the account is the responsibility of the user, for this reason it is the user who assumes responsibility for all operations carried out on the website through their account. The user is responsible for connecting from secure sites.

• The prices, products and promotions in the Virtual Store may apply to other sales channels and/or physical stores; and will be the exclusive power of THE COMPANY.

• THE COMPANY may publish, modify or discontinue products at any time.

• The cost of transportation will be fully known to the customer when the purchase process is being carried out; this value varies depending on the place of dispatch and delivery, size and weight of the product. The customer assumes payment for transportation at the time he pays the full value of the product.

• The customer will be responsible for the shipping charges and taxes generated, unless otherwise expressly specified by THE COMPANY.

• Payment for products can be made electronically (Credit or Debit Card) or in cash or card.

• Payments made by credit card are subject to approval by the issuing entity (the approval time depends on each entity) and compliance with the transaction security parameters defined by the COMPANY.

• THE COMPANY reserves the right to reject the transaction when it is not approved by the credit card issuing entity and/or does not comply with the security and fraud prevention parameters defined by the COMPANY.

• When the client makes the payment, he is expressing acceptance of the conditions of use given by THE COMPANY, giving rise to the formation of sale by electronic means. After making the payment, the customer will receive an email with the transaction information.

• The customer must keep the purchase invoice that is sent with the product, since it must be presented in case of making any claim.

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About Product Delivery:

• THE COMPANY undertakes to deliver the products purchased in the Virtual Store in Colombian territory, more specifically in the sites where the Servientrega Group's logistics distribution network has access, therefore, THE COMPANY may refuse the approval and dispatch of a purchase if the address is not in the access points of the Servientrega Group 

• The products from THE COMPANY's virtual store will be delivered within a period of 1-10 business days, counted from the moment the purchase is confirmed by the money collector (THE COMPANY). The previously stipulated deadline must be met as long as there are no causes beyond the control of THE COMPANY, which may hinder delivery, such as unforeseen events and/or force majeure.

• In main cities (Bogotá and surrounding areas, Medellín, Cali,) the products from THE COMPANY's virtual store will be delivered within a period of 1 to 10 business days, counted from the moment the purchase is confirmed by the collector. money. If the purchase is made before 3:00p.m. The stipulated period begins on the business day following confirmation of the purchase. If the purchase is made after 3:00 p.m., the stipulated period begins on the second business day after confirmation. Additionally, the previously stipulated deadline must be met as long as there are no causes beyond the control of THE COMPANY, which may hinder delivery, such as fortuitous events and/or force majeure.

• THE COMPANY is responsible for delivering the order to the address provided by the client. It is understood that the person who is at the home is authorized by the client to receive it.

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About the Data Protection Policy

• For THE COMPANY your right to privacy is very important. To protect that right, this statement regarding disclosure of personal information explains the practices regarding online information and the choices you have regarding how THE COMPANY collects and uses your information.

• With the use of this platform, I authorize THE COMPANY to use my personal and/or sensitive data that was captured or will be captured by any means, on the occasion of the use of this platform; and to: ii) Consult, store, correct, update, modify or delete the information provided. The purposes of this authorization are commercial, administrative and informational. However, I understand that I can: i) Request the modification, update, rectification or deletion of my information from THE COMPANY's databases (ii) Request proof of authorization; iii) Be informed of the uses applied to my data; iv) Revoke my authorization and/or request the deletion of my data and its administration, in case of violation of my constitutional and legal rights and guarantees; v) Access free of charge to my personal data and/or sensitive data disclosed; and vi) Except in expressly authorized cases, demand the confidentiality and confidentiality of the information provided. Likewise, I acknowledge and accept that my data will be treated in accordance with the data protection policy.

• Some of the personal data provided by you may be processed by third parties for the purpose of processing transactions, delivering products and in general developing commercial and information activities on your data. These third parties will act as data processors and will subject your data to the same level of protection as that contained in THE COMPANY's personal data protection policy.

Security

• Electronic and administrative procedures have been implemented to protect and help prevent unauthorized access, avoid loss, misuse, alteration, unauthorized access and theft of personal data.

• The user will be responsible for any damages that may be caused to THE COMPANY or any third party due to improper use of the page.

• The policies and conditions of access and use established here and the conflicts that may arise regarding their interpretation, use, scope and termination are governed by Colombian law and are subject to Colombian judges and courts.

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Limited liability

• Without prejudice to what is established in the applicable Colombian legislation, THE COMPANY does not assume any responsibility for damage or harm derived from the loss of information or profits, presence of computer viruses resulting from the use or the inability to use the material on this website. .

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Policy for Attention to PQRs (Requests, Complaints and Claims)

• Requests, understood as requests for information and/or consultation and to obtain a prompt resolution thereof; They will be resolved, attended to or answered within fifteen (15) business days following the date of their presentation through the means of communication established and communicated by the Virtual Store.

The information that must be submitted is: Name of the petitioner, identification document, purchase invoice number (if applicable), email, telephone, indicate the date of the Petition, and other pertinent observations (such as: purchased product (details and/or characteristics), purchase value, date of receipt of the product).

• Complaints are understood as dissatisfaction with the good received, or with the attention provided by the Virtual Store.

PAYMENT METHODS